Knowing the customer is the priorityof all we do.MEDAS believes that fruitful cooperation builds on mutual understanding. From the moment of first contact, we aim for dialogue on both production and operational business,as well as product structure,the target market(including target customers and market conditions),decision -making processes and work procedures. Once both sides have all the information they need,the negotiation may smoothly and productively step into the discussion of customer requirements With the customers’ specific technical data and requirements fully in mind,MEDAS recommends the most suitable products for them.We regard every customer as a friend and partner,bearing this in mind as we draw up price estimates and make revisions in constant consultation with the design department. To provide the best transport options ,we check the customer contract and thoroughly discuss the project time plan with the technical and design departments. We make a promise that every process of the cooperation is clear to our customers,especially with regard to customized products. Normally,before mass production,the process of making samples is what troubles the majority of customers - MEDAS possesses the complete process to make this simple The whole procedure consists of double checking the tooling costs, tracking the prototype,tracking TüV sample delivery,following the customer quality check list,delivering the sample and ensuring its arrival. Meanwhile, we assure you that we welcome customer enquiries and that every step is transparent. As production begins, we focus on working along multiple lines. MEDAS inspects each production procedure to avoid defective products,interacting with customers on detail at the same time. We track product description and artwork,packing size and product weight and inform the customer of loading quantity. We track and report on factory release,double check price,discuss the details of cost planning and double check suppliers’ leading time. A rigorous mechanism is in place to ensure we offer systematic customer service. Even once the order has closed,MEDAS still provides meticulous after-sales service Taking product usage into account,we offer our partners suitable solutions and are dedicated to decreasing their costs . To precisely meet our customers’ market demands,we provide them with advice on the end-customers’ needs and anticipate more opportunities to cooperate with them in the future MEDAS helps to complete the product development for customers, and offers one-to-one product service We also pay close attention to consumer require-ments,helping our partners to adjust to their own customers’ needs.
